Refund policy
Return and Refund Policy
Because these products are digital, we do not accept any refunds. If you experience any issues with a product, please reach out in our Discord, and we will resolve it as soon as possible.
For contact, please use the #customer-support channel in our Discord server. Once there, create a ticket describing your concern, and we will respond promptly.
No Refunds.
Please note that 3DMILITARYASSETS LLC is a registered company.
EU Customer Rights
"EU consumer protection rules ensure that when you buy goods and services in the EU, you have clear information on the product or service you’re buying, its price, shipping and delivery costs, as well as your rights if things go wrong.
Transparency online: As a consumer, you have a right to know the status of any online seller. Online marketplaces must indicate whether a seller is a trader (registered company or individual entrepreneur) or a private individual. This distinction is important because you are protected under EU consumer legislation only if you buy from a trader. The marketplace must warn you about this when choosing an offer from a private individual.
Try our easy-to-use tool to help you understand your rights when you buy in the EU."
U.S. Customer Rights
In the United States, digital products are generally non-refundable unless they are defective or not as described. If you encounter an issue with a product purchased from 3DMILITARYASSETS LLC, please contact us immediately via our Discord #customer-support channel. We will work to resolve any legitimate issues as quickly as possible.
Your rights may vary by state, so please consult your local consumer protection laws if you have questions regarding digital purchases.
For all customers, EU or U.S., please reach out to #customer-support in Discord for any problems or inquiries.